A framework for implementing robotic process automation projects

Abstract Robotic process automation is a disruptive technology to automate already digital yet manual tasks and subprocesses as well whole business processes rapidly. In contrast other technologies, robotic lightweight only accesses the presentation layer of IT systems mimic human behavior. Due novelty varying approaches when implementing technology, there are reports that up 50% projects fail. To tackle this issue, we use design science research approach develop framework for implementation projects. We analyzed 35 on real-life derive preliminary sequential model. Then, performed multiple expert interviews workshops validate refine our The result with variable stages offers guidelines enough flexibility be applicable in complex heterogeneous corporate environments small medium-sized companies. It structured by three phases initialization, implementation, scaling. They comprise eleven relevant during project continuous cycle spanning individual Together they structure how manage knowledge support execution